Common questions

Online Backup vs Cloudsync Online Backup 1) Online backup of your files - You choose your...

GeneralSelect only the files and folders that contain the data that you require to backup. Do not...

Order CloudsyncChoose your Cloudsync package on our website, and checkout. Receive EmailYou will...

Downloading files from the cloud storage You can browse the cloud storage, view the...

Open Windows File Explorer (Click on 'Start' click on 'All Programs' and then 'Accessories'...

How do I know what to backup?   Initially you would need to determine the size of...

A Private Server is a dedicated backup server that resides inside your office. All office...

The Machine ID specified during Soteria Guardian installation should be unique to the machine....

Here is how you would obtain the correct bank details and reference number to pay using our...

1. To test a restore, open up the Guardian web console from the desktop and log in with the...

This article explains how to Upgrade/Downgrade and modify your existing backup package with us.-...

Login to the Guardian OBM / ACB client user interface, Select the 'Backup Sets' tile: Then...

Initial 'seeding' via local storage explained If your data size is quite large, there is another...

The "Computer ID" is a globally unique name that is assigned to your computer to identify it from...

You should choose the time of day for the backup schedule when your computer is most likely to be...