Acronis Troubleshooting

Symptoms Backup fails with the error "A device attached to the system is not functioning"...

    Acronis Cyber Protect: Access ports...

Why this alert is displayed:Active Protection protects a system from malicious software known as...

Symptoms You are using Windows 11 Pro build 26100 Recently, backups have been finishing...

By default, Guardian Backup uses an HTTP connection to the Backup console. Do the following to...

In some cases, the Guardian Neo program may produce an error caused by a malfunction in Windows...

Symptoms You have created a protection plan for your entire machine which includes OneDrive...

Operating Systems:  Linux macOS Symptoms You...

Last Updated:  4/29/2021   The Database has not been backed up because the database files are...

Symptoms You have installed Guardian Neo Agent and registered it in your account, but when you...

Compute points is a 'currency' used to achieve the necessary performance of the running failover...

Symptoms Discovering Microsoft 365 resources finishes with errors "Cannot connect to site...

Disk health monitoring Disk health monitoring provides information about the current disk health...

Last Updated:  15/11/2024 Symptoms   You configure a backup plan including Advance packs such...

Last Updated:  28/05/2024     1) An Entire machine backup fails with the following error:...

Exchange Mailbox backup plan fails with an error "The account does not have permissions to...

Symptoms You have installed Guardian Neo Backup agent for SQL and created a backup plan for a...

What is a Client Software License? A Client Software License is a monthly fee for each machine...

Operating Systems:  Windows Content Confirm WMI is...

Guardian NEO BackupCertificate file is located in: Windows:...

CAUSE The Microsoft Windows Service Control Manager controls the state (i.e., started, stopped,...

To Recover / restore files from customer login: When logged in, You will see you have an option...

Installing Software - Initial Setup Initially as client/ customer you will get an activation...

Seeding of your backupLog into your backup portal(To get back into the webconsole / backup portal...

Overview In the December 2024 release, Acronis will move the Vulnerability assessment for...

You can recover a disk-level backup of a physical machine to a virtual machine. This operation is...

Reseller BrandingOnce you have logged in, Go to Settings > Branding on the left side panel...

First Method  Make use of the Network Verification Tool.The tool is integrated into Agent for...

Symptoms After reboot, an Acronis service is not started automatically. In Windows event logs...

Symptoms Disk/partition or file-level backup fails with the following error: Not enough space...

Symptoms You back up a virtual machine that has a dynamic volume or disk After successful...

Operating Systems:  macOS Symptoms You are...

Backing up a website To add a website and configure its backup Click Devices > Add. Click...

Let's assume a backup plan is applied to a single machine, and you have to remove this machine...

Symptoms  1) You have installed Backup Agent and registered it in your account, but when you...